Lead Digital Transformations aligned to your customer needs
Lead Digital Transformations aligned to your customer needs, Learn how to lead your own Digital Transformations, using a framework to identify what to change, why & how.
Course Description
This is a step by step guide (9 in total) of how to create your digital transformation roadmap. Taking a Customer-Centric approach to identify what to change and why.
And it’s designed to work alongside your employees, helping build team collaboration and engagement to the company change by running cross-functional workshops to identify what the changes need to be, from a customer and employee point of view.
And because change is a constant, the framework enables you to re-run steps to assure you are always meeting & hopefully surpassing the needs of your customers.
This isn’t a technology led course and instead a strategic framework to help you lead digital transformations aligned to your customers’ & employee needs, tailored to the uniqueness of your company.
After completing this course you will be able to;
- Identify the changes you need to put in place for your digital transformation, aligned to the needs of your customers
- Capture how to change, aligned with your current way of working
- Define a roadmap of what to change based on the effort and the value of each change
- Identify how to implement the change within your different cross-functional teams
- Define a repeatable process, to assure your company’s products & services are always meeting the needs of your customers
